Returns and Exchanges

Made to Order

All prints are produced to order. Because of the custom nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Please carefully review product descriptions, sizing information, and framing details before placing your order.

Damaged or Faulty Items

If your order arrives damaged, faulty, or with a printing defect, please contact us within 7 days of delivery.

When contacting us, include:

• Your order number
• Clear photos of the damage or defect
• Photos of the packaging (if applicable)

Once assessed, we will offer a replacement print or a full refund, depending on the situation.

Incorrect Orders

If you receive the wrong print or size due to an error on our end, please contact us as soon as possible.

We will arrange a replacement at no additional cost, or issue a refund if a replacement is not possible.

Refunds

Refunds are only issued in the following cases:

• Items damaged in transit
• Printing or production faults
• Incorrect items supplied by us

Refunds are not issued for:

• Change of mind
• Incorrect size selection
• Minor colour variations between the website image and the final print
• Delays caused by postal services or customs

Please note that colour may vary slightly from what is displayed on your screen due to differences in monitor calibration and lighting conditions. Any colour variation is extremely minor and considered a normal part of the printing process.

Approved refunds will be processed to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Exchanges

Exchanges are not available, as each print is produced specifically for each order.

International Orders

For international orders, we are not responsible for:

• Customs delays
• Import duties or taxes
• Additional fees charged by local authorities

Customs fees and taxes are non-refundable.

Cancellations & Order Changes

Orders may only be cancelled or changed before they enter production.

Once printing has begun, cancellations or changes are no longer possible.

Australian Consumer Law

This policy does not exclude or limit any rights you may have under Australian Consumer Law.

Contact

If you have any questions regarding returns, exchanges, or refunds, please contact us via our Contact page and we’ll be happy to assist.